MicrogenDX - Notice history

All systems operational

100% - uptime

Website (microgendx.com) - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 99.96%Oct · 99.98%

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Aug 2025
Sep 2025
Oct 2025

Portal (microgendxlabs.com) - Operational

100% - uptime
Aug 2025 · 99.49%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

Clinical Lab Information Management System (CLIMbS) - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Clinical Pipeline (v3) - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

Node 1 - Operational

100% - uptime
Aug 2025 · 99.86%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Node 2 - Operational

100% - uptime
Aug 2025 · 99.86%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Node 3 - Operational

100% - uptime
Aug 2025 · 99.86%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Node 4 - Operational

100% - uptime
Aug 2025 · 99.86%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Node 5 - Operational

100% - uptime
Aug 2025 · 99.86%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Node 6 - Operational

100% - uptime
Aug 2025 · 99.86%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

PRIMARY CONTROLLER - Operational

100% - uptime
Aug 2025 · 99.99%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

BACKUP CONTROLLER - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 99.78%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

DATABASE - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Pipeline Processor - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

TELCOR HL7 Messaging Access - Operational

100% - uptime
Aug 2025 · 99.94%Sep · 99.94%Oct · 99.88%

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Aug 2025
Sep 2025
Oct 2025

CLIMbS Database Replication Server - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025
100% - uptime

MicrogenDX - Operational

99% - uptime
Aug 2025 · 99.10%Sep · 99.76%Oct · 98.19%

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Aug 2025
Sep 2025
Oct 2025

MicrogenDX Labs - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

PGT - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

TELCOR - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Hermes Script Processor - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

TELCOR HL7 Messaging Access Down
  • Resolved
    Resolved

    The TLECOR HL7 messaging ports are now responding as expected.

  • Investigating
    Investigating

    One or more of the HL7 messaging ports are not allowing connections at this time.

MicrogenDX FTP Server Down
  • Resolved
    Resolved

    The SFTP server has returned to normal service.

  • Investigating
    Investigating

    Cannot connect to the SFTP server

MicrogenDX FTP Server Down
  • Resolved
    Resolved

    The SFTP server has returned to normal service.

  • Investigating
    Investigating

    Cannot connect to the SFTP server

Website Down
  • Resolved
    Resolved

    The external website (microgendx.com) is now operational and responding normally.

  • Investigating
    Investigating

    External Website (microgendx.com) is not currently responding.

MicrogenDX FTP Server Down
  • Resolved
    Resolved

    The SFTP server has returned to normal service.

  • Investigating
    Investigating

    Cannot connect to the SFTP server

Sep 2025

Website Down
  • Resolved
    Resolved

    The external website (microgendx.com) is now operational and responding normally.

  • Investigating
    Investigating

    External Website (microgendx.com) is not currently responding.

TELCOR HL7 Messaging Access Down
  • Resolved
    Resolved

    The TLECOR HL7 messaging ports are now responding as expected.

  • Investigating
    Investigating

    One or more of the HL7 messaging ports are not allowing connections at this time.

Portal Down
  • Resolved
    Resolved

    The external portal website (microgendxlabs.com) is now operational and responding normally.

  • Investigating
    Investigating

    External Lab Portal Website (microgendxlabs.com) is not currently responding.

MicrogenDX FTP Server Down
  • Resolved
    Resolved

    The SFTP server has returned to normal service.

  • Investigating
    Investigating

    Cannot connect to the SFTP server

SLURM Backup Controller Down
  • Resolved
    Resolved

    The backup SLURM controller is operational.

  • Investigating
    Investigating

    The backup SLURM controller is not operational.

Aug 2025

MicrogenDX FTP Server Down
  • Resolved
    Resolved

    The SFTP server has returned to normal service.

  • Investigating
    Investigating

    Cannot connect to the SFTP server

TELCOR HL7 Messaging Access Down
  • Resolved
    Resolved

    The TLECOR HL7 messaging ports are now responding as expected.

  • Investigating
    Investigating

    One or more of the HL7 messaging ports are not allowing connections at this time.

MicrogenDX FTP Server Down
  • Resolved
    Resolved

    The SFTP server has returned to normal service.

  • Investigating
    Investigating

    Cannot connect to the SFTP server

Node 6 in Drain State
  • Resolved
    Resolved

    Node is resumed and can now process pending jobs in the queue.

  • Investigating
    Investigating

    Node is in drain state and will not be able to process any pending jobs in the queue.

Node 5 in Drain State
  • Resolved
    Resolved

    Node is resumed and can now process pending jobs in the queue.

  • Investigating
    Investigating

    Node is in drain state and will not be able to process any pending jobs in the queue.

Aug 2025 to Oct 2025

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